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Vortex fires are a unique and elegant alternative to outdoor heat lamps and lighting. Vortex fires provide both light and a great deal of heat, and in the process create an ambiance like no other. This product meets the needs of both form and function. Unlike portable outdoor heaters, vortex fires run off of natural gas as opposed to propane gas. When you rent a vortex, it will come equipped with the proper tank for you to use.
How does set up and delivery work?
How much does renting a vortex cost?
The glass surrounding the flame can reach temperatures of up to 500o
F. As a result, it is important to leave at least 18 to 24 inches of space between the vortex and any tables, structures, etc. Where are we located?
9467 9th Street
Rancho Cucamonga, Ca 91730
What are your showroom hours?
Monday - Friday: 8:00 – 6:00
Saturday: 9:00 – 5:00
Is there a minimum order requirement?
What are your hours of delivery and pick up?
What is the charge for deliveries?
What is needed to place an order?
We need a name, mailing & delivery address of a person, home or business. A phone number and onsite contact person with a cell phone number if possible. We also need a current credit card number along with the expiration date, name on the card and the correct mailing address.
What are my payment options?
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We accept all major credit cards (Visa, Master Card, and Discover &American Express) cash and checks. Sorry we do not accept checks from new accounts and out of state checks must be received at least a minimum of 10days before the event. If you place the reservation more than 2 months ahead a 50% deposit is needed. An additional deposit may be required when paying by cash or check.(The additional deposit amount is based on the amount of order placed).
What if I do not have a credit card?
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We will not rent to a customer without a credit card, and an ID. We know that customer will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card or cash deposit is required as security for the rental.
What if I want to set up and take down?
At this time, only our trained professionals are able to set up and take down the vortexes as they are heavy and delicate.
What if we wish to change an order after hours?
We accept changes or add ups to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
In case of an emergency, how can we contact you?
How many hours do the vortexes last?
With a one gallon natural gas bottle, the vortex can last up to five hours, and with a two gallon natural gas bottle, the vortex can last up to ten hours.
You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick-up crew. If our delivery or pick-up is delayed due to your event an additional charge may apply. Please note that on all our deliveries we load a day before and leave early in the morning before our showroom opens, equipment added to your order on the same day of your event will have a rush charge added to the normal delivery rate, or you are welcome to come and pick it up from our store if they are available.
Any orders cancelled prior to 5 days before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within the 5 days of delivery/will call date are subject to 50% cancellation fee. Orders cancelled the day of delivery or will call are subject to 100% cancellation fee once the order has been placed. All orders placed by customer with a credit card /deposit will be confirmed orders; customers will not get a confirmation call. It is the customer's responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.
Delays due to weather or earthquakes?
We strive to deliver to all our customers by delivering the equipment a day before the event. But when there are extreme weather conditions like gusty winds, heavy rain, our service to you is interrupted and delayed by weather and traffic.